POLICIES

We value your trust and want to make sure you feel informed every step of the way. Our policies are designed to keep things running smoothly while ensuring the best experience for everyone. From protecting your privacy to handling cancellations and payments, we’ve outlined what you need to know.

Since things may change over time, we’ll always provide you with the most up-to-date policies when you receive services. If you ever have questions, just reach out—we’re happy to help!

HIPAA Compliance

Your privacy is paramount to us. We employ secure delivery systems and data encryption, ensuring all documentation, emails, phone communications, and fax transmissions related to speech-language pathology services are HIPAA compliant.

Cancellations

Advance Notice: Sessions canceled at least 24 hours before the scheduled time via email or text message will not incur any charges.

Same-Day Cancellations: Sessions canceled on the day of the appointment via email or text message will be charged the full session rate.

No-Shows

If a client does not attend a session and fails to notify us within 15 minutes after the session’s start time, it will be considered a no-show, and the full session rate will apply.

Clients are permitted one no-show without penalty; subsequent no-shows may lead to service termination.

Termination of Services

Our clinicians collaborate with clients to determine appropriate service conclusion dates. If you wish to discontinue services, please provide a two-week notice before your intended last session.

Clinicians reserve the right to terminate services at their discretion. Reasons for termination may include:

• Disrespectful Behavior. Examples include name-calling or violent tendencies.

• Withholding Relevant Information. For example, not informing us of active infectious diseases or pertinent diagnoses.

• Lack of Payment. Failure to settle outstanding balances.

• Repeated No-Shows. More than one no-show without proper notification.